Fitlock support
Most problems are one of the three below. If yours isn't, or email hello@fitlock.io. A real person reads it.
Got an idea for Fitlock? Suggest it, or vote on other people's, on our feature request board.
Live chat runs on Crisp. It only loads when you open it, and it keeps the name and email you choose to give so we can reply.
Apps aren't blocking when they should
Three steps, in order:
- Force close Fitlock and reopen it.
- Restart your iPhone.
- Reset Screen Time access. Settings → Screen Time → Apps with Screen Time Access → toggle Fitlock off, then on again.
If it still doesn't block, message us and include your iOS version.
My steps or workouts aren't being counted
Fitlock reads goals from Apple Health. Open the Health app → tap your profile → Apps and Services → Fitlock, and make sure every category you use as a goal is switched on. Health data is stored only on your device and never externally.
How do I cancel Fitlock Pro?
Open the App Store app, tap your profile, tap Subscriptions, tap Fitlock, then Cancel Subscription. If something about Pro isn't working for you, tell us first. We'd rather fix it.